While we rarely receive complaints about our service we believe that it is important for any business to have a published Complaints Procedure which is clear for not only our clients, but our stylists as well.
We also encourage anyone who has been dissatisfied with our service in any way to let us know so that we can continue to improve.
Mojo’s Hair & Beauty are committed to providing a high quality service to all our clients. We are very keen to hear of any situations where we have fallen short of both your expectations and the expectations set by the salon, so that we can continue to improve our standards and service to all our clients.
Below is the process our stylists have to follow to deal with any such issues.
In the first instance any complaint, no matter how small, must be raised to the Salon Manager (either directly, or via the stylist) within 1 week of the client's original appointment.
We will invite you into the salon, where management and a senior stylist will examine your hair (possibly with the original stylist) and recommend a solution to any issue. Most issues can be resolved to everyone's satisfaction in this way. We do not offer cash refunds however we will do whatever it takes to make things right.
We will always try to rectify any issue in the salon immediately because our aim is to ensure you get the hair style you wanted, but if you are still unhappy with the service provided and wish to continue with the complaint, it would need to be put in writing to:
Customer Complaints, Mojo’s Hair & Beauty, 34 Gold Street, Tiverton, EX16 6PY
Alternatively you can email us at firstname.lastname@example.org